Terms and Conditions of Use and Employee Purchase Policy

1. Introduction

This document outlines the Terms and Conditions (hereinafter referred to as "Conditions") governing the use of the MATTER Apparel online shop and the purchase of products by employees. By accessing the shop or making a purchase, you agree to abide by these Conditions. If you do not agree, please refrain from using the service.

MATTER Apparel reserves the right to amend these Conditions at any time. Employees will be notified of significant changes.

2. Eligibility and Access

  • Access to the online shop is restricted to current employees of MATTER Apparel.
  • The shop is for personal purchases only. Purchases made for resale are strictly prohibited.

3. Employee Discount Policy

  • Employees can purchase merchandise at a special discounted price.
  • Misuse of the discount, including sharing it with non-employees, may result in disciplinary action.

4. Ordering and Payment

  • Employees must log in using their official MATTER Apparel email address to prebook orders.
  • Payments must be made during pickup/delivery at the pop-up store or designated pickup point.

5. Delivery and Pickup

  • Delivery timelines will be provided in the confirmation email.
  • For store pickups or purchases:
  • Employees can show the preorder confirmation and make the payment.
  • Alternatively, employees may walk in and directly purchase the merchandise.

6. Exchanges Only Policy

  • No Returns Allowed: Products purchased through the employee shop are not eligible for returns.
  • Exchange Conditions:
    • Exchanges are permitted within 7 days of purchase, subject to the following conditions:
    • Products must be unused, unworn, and in their original packaging with all tags intact.
    • Exchanges depend on inventory availability.
    • Exchanges are only allowed for items of equal or greater value (price differences must be paid by the employee).
  • Exchange Process:
    • Employees must contact the support team via email or the website to initiate an exchange request.
    • Provide the order number and details of the product(s) for exchange.
  • Non-Exchangeable Items:
    • Products showing signs of wear, damage, or missing tags will not be eligible for exchange.

7. Use of Website:

Employees agree to:

  • Provide accurate personal and payment details.
  • Refrain from unauthorized use, including hacking, introducing malicious software, or engaging in fraudulent activities.

8. Intellectual Property

All materials on the online shop, including images, text, and branding, are owned by MATTER Apparel or licensed for use. Unauthorized reproduction, distribution, or alteration is prohibited.

9. Liability

MATTER Apparel is not liable for:

  • Losses resulting from improper use of the platform.
  • Delays in order processing due to unforeseen circumstances.

10. Governing Law and Jurisdiction

These Conditions are governed by the laws of [Country/State]. Any disputes shall be resolved under the exclusive jurisdiction of [Specify Court].

11. Contact Information

For questions regarding these Conditions or the online shop, employees can contact [Provide Email/Phone Details].