Refund policy

TERMS AND CONDITIONS FOR EXCHANGES 

We strive to provide the best products and services to our customers. Please note that we do not accept returns under any circumstances. However, exchanges are available under the conditions outlined below: 

 

1. EXCHANGE POLICY 

• Eligibility: 

• Exchanges are allowed only within 7 days of receiving the product. 

• The product must be in its original condition, unused, with all tags and packaging intact. 

• Options for Exchange: 

• Exchanges are allowed for any product of equivalent value or higher (price difference to be paid by the customer). 

• Process: 

• Customers must bring the product to the same location where it was originally delivered (e.g., pop-up store or designated pickup point) for exchange. 

• Any courier or shipping for exchanges is not permitted; the handover must be done in person at the delivery location. 

• Non-Exchangeable Items: 

• Products showing signs of wear, damage, or missing tags will not be eligible for exchange. 

• Items purchased during special promotions, discounts, or final sales are non-exchangeable. 

 

2. GENERAL PROCESS FOR EXCHANGES 

• Initiation: 

• Customers must contact our support team via lifestyle.support@matter.in or our website to initiate an exchange request. 

• Provide the order number and details of the product(s) to be exchanged. 

• Inspection: 

• Products will undergo a quality inspection before the exchange is approved. 

• Products failing to meet the criteria will not be accepted for exchange. 

 

3. IMPORTANT NOTES 

• No Returns Policy: 

• Please note that returns are not permitted under any circumstances. Only exchanges are allowed. 

• Exchanges made after the 7-day window will not be accepted. 

• The company reserves the right to reject any exchange request if the product fails to meet the conditions outlined above.